Lūme Landscape Lighting LLC Privacy Policy

We’ll try to keep this simple, but we do care deeply about your privacy and protecting your information, so we have some laws to follow and some things to make sure you know.

The most basic privacy policy covers this: We do not share or sell your contact information or lists. Which is true.

So now that we’ve got that out of the way, we encourage you to read on through the much more standard legal language about the complexities of internet privacy which occur virtually automatically, all the time, including on this site. There is also a good bit about cookies. As well as our more standard policies regarding collection of your contact info.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. (Site previews, contracts, etc.) In addition, we automatically collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information)(When making purchases through our Quickbooks payment platform or other electronic payment platforms we may use in the future.), comments, feedback, product reviews, and recommendations.

How do you collect information?

We collect contact information online using voluntary contact forms and/or questionnaires. This information is used to communicate with you about your project, and any future payments for services rendered, maintenance updates, and occasional news and updates.

We also collect information during preliminary site visits, to ensure communication through the service period.

When you conduct a transaction through our payment portal(s), as part of the process, we collect personal information you give us such as your name, address and email address, as well as payment information. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Similarly we may store relevant contact info on email management service providers websites, presently we use mailchimp.com to process our email, who also uses secure, firewall servers. Financial data, and contact data relevant to the services provided is securely stored on Intuit’s secure servers. Periodically, we may download and update CSV form contact lists, with information such as addresses, phone numbers, email address, and other personal contact information to our own devices to be stored on company hard drives, and/or using private Google Docs accounts for the purpose of backing up information. These downloads never include personal financial information, though they may include relevant financial data.

All direct payment gateways offered by intuit.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

This site automatically uses cookies to improve your user experience, and to collect relevant data used in our marketing efforts.

Click here to view which cookies are stored on your computer through our wix.com hosted site.

This site also utilizes Google Analytics to gather information such as web traffic, traffic sources, keyword data, session length, pages visited on this site, and more.

Learn more about how Google uses data when you use our sites or apps at www.google.com/policies/privacy/partners/

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@lumedenver.com or send us mail to: Lume Landscape Lighting LLC, 3031 Bellaire Street, Denver CO 80207

You can also unsubscribe from email lists using the “UNSUBSCRIBE” button near the bottom of every branded email.

Additional privacy info regarding third party sites

Because we use the internet as a marketing platform, an advertising platform, a means of contact and communication, and a payment platform, we utilize a variety of third party services to achieve this online presence. Each of these third party services have their own privacy policies in place. We recommend reading these to understand how databases stored on their services may or may not be affected. You may use the following links to view privacy policies for our known service providers:

Wix Privacy Policy: https://www.wix.com/about/privacy

Sections 8, 12, 13

Google Privacy Policy: https://policies.google.com/privacy?hl=en-US

Intuit / Quickbooks Privacy Policy: https://quickbooks.intuit.com/eu/privacy-policy/

Mailchimp Privacy Policy: https://mailchimp.com/legal/privacy/

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This Privacy Policy was last updated April 3rd, 2019 and is considered in effect from that date to present.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@lumedenver.com or send us mail to: Lume Landscape Lighting LLC, 3031 Bellaire Street, Denver CO 80207